Use a simply messenger to communicate with customers and team-mates.
Respond quickly and accurately
Customers expect our rapid response to their needs. Every minute is precious. It is also important to let them know they are treated individually. With Synerise.Messenger resources and a large amount of data collected in Synerise, you can be both fast and precise.
Treat everybody as a potential customer!
Sometimes even short conversations but in the right time may give better reesults than sending your best offer. Let your customer know he can count on you and ask you any question at any time whenever he wants.
Communicate with your team-mates
Instead of writing emails just open Synerise.Messenger box
and quickly write what you want. Offiical email correspondence is not always necessary so why not to communicate faster
Talk simply and react instantly
Sometimes it is more comfortable to write something quickly via messenger than talk
it over the phone, or write emails and wait minutes and minutes for an answer
Make the most of your website
and use messenger communication!
Real time conversations
Help your customers in real time every time they visit your site and ask questions. Respond quickly to fix their problems and build the best relationship.
Prepare automated messages
Synerise.Messenger allows you to create different automated messages for every action your customers take and display them on the message feed exactly when the customer may need it.
Email notifications are a great way to stay in touch with customers even if you’re away from the app as you can replay messages directly from your mailbox.
Don’t worry if you’re not online. Customers messages will be sent to that team member who is currently online and logged-in, so they can react quickly.
Create tasks while chatting
Synerise.Messenger is tightly integrated with Synerise.Task - module for your team’s task management. You can create a new task directly in the messenger window and find it later and modify on your Taks ToDo list.
Forget about lengthy email chains
and take your team collaboration to a new level!
Manage your tasks
Take the opportunity to combine functionality of Synerise.Task and Synerise.Messenger and create tasks for your team directly from
the messenger box.
Quickview on marketing or sales statistics
Need a quick preview of the latest sales statistics in recent days or latest mailing campaign indicators during your messenger conversation? Simply start typing the appropriate word and our intellignet bot will display them in a second.
Share images, documents and more with your team and have all stuff in one place. Simply drag and drop a file to the messenger window.
Use built-in reminder functionality, to not forget about important things you have to do.
Get all important information about your customers every time they write to you, e.g. visitor’s location, last transactions, last activity date - it will help you to react in the best way.
Don’t let any messages go unnoticed! With sound and visual notifications you will be ready to react every time your customer needs your help.
Save your time and messenger in a smart way, sending ready to use answers for the most popular questions like actual promotions, opening hours and more.
Very often it’s easier to show the problem rather than decribe it with words. Use Synerise.Messenger to exchange files, it will be easier for you to diagnose the problem and find solution.
Group and organize your chats using tags to get to know more about your customers and support. With such labels you will be able to check statistics for a particular type of cases only.
With Synerise.Messenger you can communicate with customers in real time but what's more, all chats are archived in case you may need them later. With filters you'll be able to easily find any conversations.
If you want to communicate directly with a team member you can send him a direct message. It's completely private - only you both can see it.
Comunnicate with your team members in groups gathered around a project or particular topic. You can create as much gropus as you wish.
Some information are not for everyone. Create private groups and invite only choosen members. People without invitation won't see it.