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Overwriting the customer’s data after data import

Synerise CRM module does not duplicate contacts. If you have the same contact in your current CRM and in database which is imported – Synerise overwrite the data about this contact. It means that system will recognize it as one contact and add additional data to its profile. System will recognize contacts through their e-mail address, so if one person uses 2 email addresses in our database can visible as two users. 


  •  Synerise does not duplicate contacts – even if you have information about one customer in few databases, system it will automatically create only one customer’s profile with all information

Related topics

  • Standardisation of Database
  • Data deduplication
  • Defining and tracking lead sources
  • Import of customers database (CSV)
  • Integration with external database
  • Adding, Moving, and Removing Tags during import
  • Overwriting the customers data after their visit in local store 
  • Overwriting the customers data with geolocation data
  • Overwriting the customers data with statistical data (from Central Statistical Office)
  • Overwriting the customer’s data with data about the city (area, population etc.)
  • Overwriting the customer’s data with transactional data
  • Overwriting the customer’s data with information about client’s activity in loyalty program
  • History of interactions with customer (website and mobile app)
  • History of visits and customer’s activity on the website
  • History of visits and customer’s activity in mobile app
  • Database segmentation – demographic parameters
  • Database segmentation – behavioral parameters
  • Database segmentation with the logical operators for the conditions to be met
  • Types of dynamic segmentation
  • Filtering clients’ database

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