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Using mobile app to send beacon hints

If you implement beacons in your local stores, you can send beacon hints to your customers which are currently in your offline stores. Beacon alert is a message that is sent to the application when the customer comes into range beacon (e.g. comes into the store). Proximity is the trigger. You can send it only to users which have your mobile application and active Bluetooth mode.


  • you can prepare advanced mechanisms of customer’s journey – and send messages which can lead your customer to the specific point
  • you are able to send personalised messages connected with the place in your store where your customer actually is

Synerise solution

To activate beacon hint, firstly you have to create the beacon template in Settings – Beacon hint templates. Add the name of the template and its content.

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Then, choose the Campaign category and click Beacon hints. In editor you have to add all important information about your beacon hint campaign.

First block is about basic information: status (active campaign or draft),  name of the campaign and message.

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Then, you have to add information about notification:

  • after click open – decide what should happen when user click the notification. You can choose one of the following options: text message, open URL, open promotion in application, open news in application, open pop up in application
  • open hint when – what kind of activity should trigger the campaign – you have few possibilities: open hint when customer enters specific region, leave specific region or comes in specific range.
  • time limit – how long should the hint be displayed (in seconds)
  • quantity limit – set the capping (how many times beacon hint can displayed to user)

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Next module is connected with publish time:

  • start – set the start date
  • end – set the end date
  • test message – you can use it if you want to test the campaign before activate the real campaign
  • recipients – choose the target (segment, tag, smart list or send to everyone)

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Finally, you have to choose the location – city and one or more offline stores.

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Related topics

  • Sending Beacon hints about promotions in offline stores
  • Using mobile app to send SMS campaigns
  • Using mobile app to send PUSH campaigns
  • Customer identification in the local stores (Bluetooth)
  • Tracking customer’s behavior in the local stores (Bluetooth)
  • Sending Beacon hints about promotions in offline stores
  • Tracking customer’s behavior on mobile app
  • History of interactions with customer (website and mobile app)

Related Synerise help desk posts

Related Synerise blog posts


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