Customer Support Specialist

Synerise is not just another tech company. It is a space where the language of AI algorithms and advanced technology is translated into real business opportunities. We passionately support our clients by providing innovative solutions to transform them into top business players. 

We do this by creating an exceptional culture based on freedom of thought, boldness and respect for talent with great (really great!) people on board and a happy office environment focusing on courage and enthusiasm in everything we do.

 

Currently, we are looking for a Customer Support Specialist to join our Service Desk Customer Success & Implementation Department (CSI).  

 

This role combines Marketing Automation skills with Business Analysis & Tech Integration to allow seamless implementation & execution of Synerise AI Solutions & Scenarios in enterprise-level companies. 

 

See if you fit our diverse and dynamic environment where we constantly evolve together with the growth of our clients.

Sound interesting so far? Keep reading!
  • Do you want to take part in unique projects for large, tech-oriented brands? 
  • Are you ready to apply your best knowledge, skills and experience to deliver the best possible quality of work? 
  • Do you know how to support clients while using advanced technology? 

 

If you answered YES to these questions it may mean you’ve found your dream job. 

What will you do on a daily basis?  

  • collaborate during the implementation of Synerise AI Solutions at enterprise-level and self-service companies
  • quickly respond to reported incidents
  • provide ongoing support to clients in the field of campaigns and integration
  • work with enterprise clients, partners and self-service clients
  • assist in the implementation of new solutions
  • take care of the continuous development of Partner sales and technical competences
  • cooperate with Business Development & IT Departments in term of agile project management

What will convince us that you are The One? 

  • strong analytical and communication skills
  • willingness to cooperate with customers in the form of a ticket
  • ability to work under time pressure
  • multitasking ability
  • excellent planning, organizational and execution skills
  • knowledge of digital marketing concepts & processes
  • familiarity with process automation tools & marketing automation platforms
  • high motivation for self-development and a desire to acquire knowledge
  • "digital nativity" & excellence with operating desktop & mobile devices
  • English at advanced level (B2 minimum), both written and spoken
  • experience in working with tools from the area of marketing, automation/digital marketing/Big Data

What will convince us even more? 

  • experience with REST API
  • experience with webhooks
  • knowledge of Postman or similar software
  • knowledge of JavaScript
  • experience in web development projects
  • experience in mobile development projects
  • experience working with non-relational databases
  • familiarity with big data concepts
  • experience working with Office365 environment

What can we provide for you? 

  • an opportunity to work in a fast-growing company in the field of marketing automation and Artificial Intelligence
  • membership in a 20+ person Customer Success & Implementation Department that focuses on relationships and a good atmosphere in the team
  • the opportunity for professional development in various career paths (data analysis, project management, integration etc.)
  • the possibility to work with the biggest international clients on the market
  • co-financing of participation in branch conferences, internal Tech Talks
  • integration events where we focus on the atmosphere and relations between people
  • daily adrenaline rushes and much, much more ;-)

Benefits & Perks

  • Self-development

    Don't like to stand still? Neither do we. Build your career path during internal and external trainings, company webcasts and industry conferences

  • Modern computer equipment

    Excellent work requires the best equipment. At Synerise we will supply your work tools according to your needs

  • Flexible working hours

    Are you an early bird or a night owl? Choose when and where you want to work.

  • No dress code

    Dress up, dress down, just get dressed in whatever way makes you comfortable

  • Power-ups!

    We want to feel good. We provide everyone with a package of healthy snacks, private medical health care and a multisport card

  • Play & fun

    Like to enrich your work with a little bit of entertainment? We do it regularly during Let's Talk and Have a Beer meetings, weekly football matches with Synerise Team or while playing with our dogs

Status:

Ongoing

Location:

Poland, Cracow (HQ)
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