Partner Support Specialist/Manager with Spanish
Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.
We passionately support our clients by providing an innovative solution (find out more here) - an all-in-one tool, an ever-evolving data platform, enhanced by AI to accelerate the growth of their business and generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually in offices in Poland and departments all over the world.
We do this by creating an exceptional culture based on freedom of thought, meritocracy, boldness, empathy and respect for talent with great people on board (meet them here), and a happy office environment focusing on courage and enthusiasm in everything we do.
Currently, we are looking for a Partner Support Specialist to join our Service Desk Customer Success & Implementation Department (CSI). This role combines Marketing Automation skills with Business Analysis & Tech Integration to allow seamless implementation & execution of Synerise AI Solutions & Scenarios in enterprise-level companies
Sound interesting so far? Keep reading!
- Do you want to take part in unique projects for large, tech-oriented brands?
- Are you ready to apply your best knowledge, skills and experience to deliver the best possible quality of work?
- Do you know how to support clients while using advanced technology?
If you answered YES to these questions it may mean you’ve found your dream job.
What will you do on a daily basis?
- Oversee the onboarding of new and existing partners to ensure a quicker “Time To Production”,
- cooperate with Synerise Partners during the implementation of Synerise AI Solutions at companies from various sectors (e-commerce, finance, retail, telco, etc),
- ensure that all support tickets are resolved within each partner's SLA and manage escalations in a proactive manner,
- identify new use cases and achieve the customers & partners' satisfaction, expansions, upsells and new opportunities with the partners,
- focus on monitoring and reacting to KPIs achieved by the customers and partners,
- participate in the creation of educational content for our partners (such as user guides, use cases, FAQ knowledge base, etc),
- take care of the continuous development of Partner sales and technical competencies,
- cooperate with Business Development & IT Departments in terms of agile project management,
- influence Synerise Roadmap and internal processes.
Check the base of our use cases to see what our team is implementing on a daily basis.
What will make us a perfect match?
- Possibility to work between 2 pm - 10 pm CEST
- very good command of Spanish and English (written and verbal),
- strong analytical and communication skills,
- willingness to cooperate with customers in the form of a ticket,
- ability to work under time pressure,
- multitasking ability,
- excellent planning, organizational and execution skills,
- knowledge of digital marketing concepts & processes,
- high motivation for self-development and a desire to acquire knowledge,
- "digital nativity" & excellence with operating desktop & mobile devices,
- experience in working with tools from the area of marketing automation/digital marketing/Big Data, like Google Marketing Platform or Power Automate or Zapier or Marketing Automation or CRM or CDP (like Bloomreach, mParticle, Segment) or Marketing Cloud (like Salesforce or Adobe) or GoogleAds or Facebook campaigns or DMP.
What will convince us even more?
- Experience with REST API,
- experience with webhooks,
- knowledge of Postman or similar software,
- knowledge of JavaScript,
- experience in web development projects,
- experience in mobile development projects,
- experience working with non-relational databases,
- familiarity with big data concepts.
What can we provide for you?
- Membership in a 25+ person Customer Success & Implementation Department that focuses on relationships and a good atmosphere in the team,
- the opportunity for professional development in various career paths (data analysis, project management, integration, etc.),
- daily adrenaline rushes and much, much more 😉
Benefits & Perks
Self-development
Don't like to stand still? Neither do we. Immerse with us in AI and Technology world - build your career path during internal and external trainings, company webcasts and industry conferences.
Encouraging work environment
Demotivated with hierarchical culture and no impact on the business? It is a good moment to experience a non-corporate Synerise atmosphere full of meritocracy, teamwork, empathy and openness to improvement. Not mentioning crazy people on a board 😉
Flexible working hours
Are you an early bird or a night owl? Choose when and where you want to work.
No dress code
Dress up, dress down, just get dressed in whatever way makes you comfortable.
Power-ups!
We want to feel good. We provide everyone with a package of healthy snacks, private medical health care and a multisport card.
Play & fun
Like to enrich your work with a little bit of entertainment? We do it regularly during Let's Talk and Have a Beer meetings, weekly football matches with Synerise Team or while playing with our dogs.