Customer Success & Integration Manager

Cracow, PL

We are now expanding our Customer Success & Implementation Department (CSI) to include team members for delivery of AI solutions. Among others, the CSI Team is responsible for ensuring that Synerise clients are able to face digital challenges with ease & supports customers by helping them to get the maximum possible business benefits from their use of our solutions. Our clients include well-known brands and market leaders. If you're eager to learn, want to work in a dynamic and challenging environment, contact us today!

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Responsibilities

  • managing implementation of Synerise software at enterprise-level companies
  • delivering documentation detailing implementations
  • collaboration with Solution Architects and Product Owners

Our expectations

  • excellent planning, organizational and execution skills
  • strong analytical and communication skills
  • ability to work under time pressure
  • experience with marketing automation tools
  • experience working with Office365 environment
  • knowledge of REST API terminology
  • high motivation for self-development and a desire to acquire knowledge
  • English at advanced level, both written and spoken

Nice to have

  • familiarity with concepts such as Big Data & Machine Learning
  • familiarity with Postman or similar software
  • basic knowledge of JavaScript and jQuery
  • experience in software implementation at enterprise-level companies

Our offer

  • an opportunity to work in a fast growing company, in field of marketing automation and artificial intelligence
  • being a member of a 15+ people Customer Success & Implementation Department that focuses on relationships and a good atmosphere in the team
  • opportunity for professional development in various directions “career paths” (data analysis, project management, integration etc.)
  • possibility to work with the biggest international clients on the market
  • medical health care
  • modern office, free snacks
  • possibility of co-financing participation in branch conferences, internal Tech Talks
  • integration events - we focus on the atmosphere and relations between people
  • daily adrenaline :)

GDPR Compliance

In your application please include the following statement: "I hereby give my consent to the processing of my personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process." This consent will allow us to contact you in connection with our recruitment.

If you would like to take part in the other recruitment processes in the future, please agree to participate in future recruitments: "I hereby give my consent to the processing of my personal data which are necessary to the Personal Data Administrator for the purpose of future recruitment processes." This consent will allow us to contact you in connection with our recruitment. We will process your data for two years.

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