Junior Customer Success & Implementation Specialist

Cracow/Warsaw/Lodz, PL

We are now expanding our Customer Success & Implementation Department (CSI) to include team members for delivery of AI solutions. Among others, the CSI Team is responsible for ensuring that Synerise clients are able to face digital challenges with ease & supports customers by helping them to get the maximum possible business benefits from their use of our solutions. Our clients include well-known brands and market leaders. If you're eager to learn, want to work in a dynamic and challenging environment, contact us today!

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Responsibilities

  • backoffice support of Customer Success & Implementation Team in effective platform delivery during integration, onboarding & support processes
  • cooperation with Business Development & IT departments in term of agile project management
  • cooperation with the external clients (daily communication & issue support)
  • monitoring of implementations processes
  • delivering project documentation & discovering project development possibilities

Our expectations

  • experience in working with tools from the area of marketing automation and / digital marketing / Big Data
  • experience in cooperation with a client
  • awareness of campaign management processes
  • high motivation for self-development and a desire to acquire knowledge
  • excellent planning, organizational and execution skills
  • a high level of responsibility
  • highly developed interpersonal skills and teamwork skills
  • ability to work under time pressure
  • English or Spanish at advanced level (B2 level), both written and spoken
  • experience working with the Office365 environment

Nice to have

  • theoretical knowledge of agile project management methodologies
  • basic knowledge of digital marketing challenges

Our offer

  • an opportunity to work in a fast growing company, in field of marketing automation and artificial intelligence
  • being a member of a 15+ people Customer Success & Implementation Department that focuses on relationships and a good atmosphere in the team
  • opportunity for professional development in various directions “career paths” (data analysis, project management, integration etc.)
  • possibility to work with the biggest international clients on the market
  • medical health care
  • modern office, free snacks
  • possibility of co-financing participation in branch conferences, internal Tech Talks
  • integration events - we focus on the atmosphere and relations between people
  • daily adrenaline

GDPR Compliance

In your application please include the following statement: "I hereby give my consent to the processing of my personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process." This consent will allow us to contact you in connection with our recruitment.

If you would like to take part in the other recruitment processes in the future, please agree to participate in future recruitments: "I hereby give my consent to the processing of my personal data which are necessary to the Personal Data Administrator for the purpose of future recruitment processes." This consent will allow us to contact you in connection with our recruitment. We will process your data for two years.

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