IT Service Desk Specialist

Cracow, PL

Working with us you will have the chance to work in an interdisciplinary team. Our Backend Team uses Scala, Kafka, ElasticSearch, Scylla/Cassandra, Azure, Kubernetes, our colleagues from the Frontend Team use JavaScript (React.js), ES6, Redux, TypeScript, Webpack. Both of these groups are supported by the QA and Infrastructure Teams. We like to experiment and have the environment to do it. We work on the borderline of science and technology, creating outstanding solutions. If you are open-minded and willing to constantly develop yourself – Synerise is the place for you.

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Responsibilities

  • management of device fleet (Mac and Windows)
  • management of employee accounts across Synerise
  • management of IT applications/systems that support our daily work
  • provide help to Synerise employees around tools that we use
  • day-to-day support to user queries and internal client advisory
  • cooperate with other teams in the company

Our expectations

  • experience with software troubleshooting (Microsoft Office 365, Atlassian), hardware and network problems
  • experience with Microsoft Office 365 tools, mainly Microsoft Exchange and Intune
  • experience with administration of Atlassian tools
  • a problem-solving attitude (we strongly believe in learn-it-all people above know-it-all)
  • ability to work with people, understanding and familiarity with user technical problems
  • excellent work organization
  • strong analytical and communication skills
  • ability to diagnose and solve technical problems

Nice to have

  • ability to configure network devices - switch, router, access point
  • knowledge of monitoring tools (e.g. ELK, Prometheus) will be a plus

Our offer

  • an opportunity to work with cutting-edge technology
  • being a member of a team that focuses on a good atmosphere and relations
  • a chance to take part in building a strategic and ambitious Big Data-related product used by international top clients from various sectors
  • hardware and software chosen by you (laptop, monitors, equipment)
  • paid holidays
  • medical health care
  • a modern office
  • possibility of co-financing participation in industry conferences, internal Tech Talks
  • integration parties
  • flexible working hours - you can start your work from any hour you want
  • competitive salary appropriate to your skills and knowledge

GDPR Compliance

In your application please include the following statement: "I hereby give my consent to the processing of my personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process." This consent will allow us to contact you in connection with our recruitment.

If you would like to take part in the other recruitment processes in the future, please agree to participate in future recruitments: "I hereby give my consent to the processing of my personal data which are necessary to the Personal Data Administrator for the purpose of future recruitment processes." This consent will allow us to contact you in connection with our recruitment. We will process your data for two years.

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