Technical Support Engineer

Cracow, PL

Working with us you will have the chance to immerse yourself in challenging projects in an interdisciplinary team. Our Backend Team uses Scala, Kafka, ElasticSearch, Scylla/Casandra, Azure, Kubernetes, our colleagues from the Frontend Team use JavaScript (React.js), ES6, Redux, TypeScript, Webpack. Both teams are supported by the QA and Infrastructure Teams.

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Responsibilities

  • support internal and external clients (2 support lines)
  • analyze technical problems related to the functioning of the Synerise platform
  • develop solutions to technical problems
  • actively cooperate with development teams on the subject of implementing software changes (Synerise optimization of Synerise functioning)
  • work on continuous improvement of the technical support area including automating everyday work where possible or creating tools that improve your own work
  • streamline processes related to daily service
  • cooperate with other teams in the company and Synerise Partners

Our expectations

  • ability to diagnose and solve technical problems using development tools
  • ability to prioritize tasks and manage your own work time
  • knowledge of REST / JSON and Postman / SoapUI tools
  • knowledge of SQL at the level of efficient data search and simple updates
  • knowledge of Docker / Kubernetes
  • good working knowledge of English (B2 minimum)
  • basic knowledge of Linux including scripting languages

Nice to have

  • ability to program in Java or any other JVM stack
  • knowledge of the Jira / Jira Service Desk system
  • knowledge of Elasticsearch / Kibana

Our offer

  • an opportunity to work with cutting edge technology
  • being a member of Project Management Team that focuses on relationships and a good atmosphere in the team
  • a chance to take part in building a strategic and ambitious Big Data-related product used by international top clients from various fields
  • hardware and software chosen by you (laptop, monitors, equipment)
  • paid holidays
  • medical health care
  • modern office
  • possibility of co-financing participation in branch conferences, internal Tech Talks
  • integration parties
  • flexible working hours - you can start your work from any hour you want
  • competitive salary appropriate to your skills and knowledge

GDPR Compliance

In your application please include the following statement: "I hereby give my consent to the processing of my personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process." This consent will allow us to contact you in connection with our recruitment.

If you would like to take part in the other recruitment processes in the future, please agree to participate in future recruitments: "I hereby give my consent to the processing of my personal data which are necessary to the Personal Data Administrator for the purpose of future recruitment processes." This consent will allow us to contact you in connection with our recruitment. We will process your data for two years.

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