Lead generation is the first stage of lead management and it describes the marketing process of stimulating and capturing interest in a product or service. The purpose is to obtain potential clients’ contact details and develop sales plans. Websites and digital marketing are major sources of lead generation.
Email campaigns are the bulk sending of commercial messages to a group of people via electronic email. They help to build customer loyalty, trust in a product or company and brand recognition. This kind of campaign is an efficient way to stay connected with your clients while also promoting your business. Thanks to effective email marketing software, you can maintain an email list that has been segmented based on several factors including the length of time addresses have been on the list, customer preferences, spending habits and other important criteria. Emails are then created and sent out to specifically targeted members of your email list, providing them with a personalized email detailing information that they are interested in or have requested.
The process of developing relationships with customers at every stage of the sales funnel and through every step of the customer journey. It focuses marketing and communication efforts on listening to their needs and providing the information and answers they require.
Everybody knows about loyalty. In marketing, it is good to monitor customer brand loyalty and reward the most loyal ones. It’s common to give rewards for the frequency and value of their purchases. Customers can use points to receive discounts or get something for free. Loyalty points are collected with so-called loyalty cards, which can take the form of a traditional plastic card or be in electronic form in a mobile application.
Push notification is the delivery of information from a software application to a computing device without a specific request from the client. Client can see new message or event that appear on his smartphone’s home screen when he is not actively using your app. Unlike pull notifications, in which the client must request information from a server, push notifications originate from a server.
It's a kind of marketing strategy, which is realized via short message service (SMS). Clients receive a short message with predefined content (coupons, hyperlinks etc.). Synerise, thanks to possibility of integration with SMS sending applications, can help you to organize and effectively manage SMS campaigns.
Gamification – despite many definitions, can be described as the implementation of rules known from video games to activities or tasks, which were not originally bound with games. The typical use of gamification in marketing and retail are: scoring, competition with others, trophies and achievements that can be saved on clients' profile. Typically, gamification is used to encourage engagement with a product or service, but also it can be used for persuasive purposes.
Geofencing is one of the many mobile trends and basically it is a technology based on GPS system. The main aim of using geofencing is determining clients' position. However, geofencing is not an ordinary GPS system. The essence of this technology is to combine the physical space defined by geographical coordinates, with freely-designed virtual area, which is superimposed on physical map. Depending on the specific project arrangements, entering or leaving this virtual area trigger certain reactions. For example, displaying notifications on mobile application. Geofencing has grown in importance thanks to the popularization of mobile devices - smartphones or tablets, which are equipped with GPS, and additionally almost always accompany us. An example of the commercial use of geofencing can be the ForDrivers – a mobile app, which aims to improve driving style of Polish drivers.
Email is a commonly used digital mean of communication. Email messages are being used by individuals for private messaging, but also by entrepreneurs what's called email marketing. The next step in the use of email in business are automated email campaigns that can be realized in Synerise.
Loyalty programs are realizing the idea of customer loyalty. Their purpose is to build lasting relationships between the product or the brand and the customer. Well-run loyalty program allows retaining existing customers and increase in sales. Synerise allows building deeper relationships with customers through personalized notifications, context and proximity-aware campaigns and stamped cards.
Mobile Apps is a type of software designed to run on a mobile device (e.g. a smartphone or tablet). Apps are generally small programs that expand functionality of a mobile device. Mobile apps were popularized by corporations like Apple and Google, which have their own app stores called iTunes and Google Play. These shops provide hundreds of thousands of applications. For example the app of Gino Rossi that allows viewing its products and make their purchase from mobile phone. Synerise takes full advantage of mobile applications, because it allows to prepare mobile campaigns, sending push notifications, quickly create and link mobile applications with the Synerise ecosystem. Also, our platform helps to benefit of localisation services on mobile devices.
POS (Point Of Sale) is generally the place where sales are made. Depending on the particular case it may be a mall, market or even whole city. However, at the level of retail market, points of sale are considered as an individual store or area surrounding the place, where clients are paying for purchased products. Due to Synerise technologies like: WiFi and Mobile tracking, sales analysis and beacons, entrepreneurs can get a complete picture of their own POS.
Sales CRM Stands for Customer Relationship Management and in simple words it can be described as a system that allows companies to manage B2B and B2C relationships and to process data that are associated with them. For example Synerise CRM builds a comprehensive profile of clients saved in company database, enables to anticipate clients behaviour and needs in real-time due to website and mobile app tracking, but also from other touch points, such as email, POS, SMS, and beacons. Also, our CRM platform has a segmentation feature that enables to build segments (groups) of clients. In effect businesses are able to analyse clients' needs or create personalised marketing campaigns for them. The best part is that everything is held in just one place and really helps in enhancing the company's competitiveness and revenues.
Social media are digital means of communications that are used by billions of people to share huge amount of informations (texts, images, videos, music etc.). Initially social media have been implemented in the form of webpages (e.g. Facebook, Twitter, Nasza Klasa), but now they are present also on mobile platforms as the mobile apps. Due to increasing popularity of social media, the social media marketing has become increasingly important.