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Sending PUSH messages to customers with mobile app

You can send personalized message to customers who have your mobile application. PUSH campaign enable you to communicate with your customer’s through mobile phone. In this case is necessary to have permission for sending marketing communicates.

PUSH notification will open  in mobile application – so you can send it only to users who have access to internet/WiFi.


  • you can increase customers loyalty – sending them a short message with predefined content, e.g. remind them about upcoming promotions, notify the new collection or encourage to join your loyalty club
  • you will save your time – you need to prepare push message templates only once, and eventually change some details and reuse it in the future
  • you can differentiate your offer and prepare better campaigns – in Synerise you can send push message to all customers or you can target it to specific group of customers
  • you can prepare the best lead nurturing campaign – set push message as action in Automation rule, and deliver your message in the most appropriate time

Synerise solution

To prepare push message template go to the Synerise Settings and choose PUSH templates from left menu. Click Plus button to open edit window. Fill in the title of your template to easily differentiate tour templates, write your message and save it. A list of all created templates are visible in this section.


You can use PUSH templates in Automation module or as a PUSH campaign.

  • PUSH Campaign

To prepare PUSH campaign you have to create the template first. More information about how to create it you can find here: PUSH messages templates creator

Then, choose the category Campaign and click “Push messages”.

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First of all you have to fill basic information about your campaign: title, and status (draft which you can use later, or new active campaign).

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Afterward, fill the information about notification.

  • message – add here the content of the message
  • after click open – set up what will happen if user click the notification. You can choose from few options: open URL, open promotion in application, open news in application, open pop up in application. After choosing the solution, you have to add specific attachment – template or image (in case of pop-up)
  • time to live – decide how long should the Push campaign be active
  • send date – start date of the campaign
  • send top device – you can choose the operation system ( iOS, Android or both)
  • recipients – choose the target. You can send the message to specific segment, tag, smart list or to everyone
  • type message – pick out the type of the message between production or debug

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When you add all information – you can start the campaign or send test campaign if you like.

  • Using PUSH in Automation scenario

You can use PUSH message as an action in automation scenario (effect of specific customer’s online or offline activity). In this way you can create customers journeys. To create automation – choose the Automation category from menu on the left bar.

Instruction you can find here: Sending automatic messages after specific customer’s action

Related topics

  • Using mobile app to send beacon hints
  • Using mobile app to send SMS campaigns
  • Tracking customer’s behavior on mobile app
  • History of interactions with customer (website and mobile app)
  • Push messages template creator

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