We work with the most disruptive companies around the world
This translates into a number of conveniences in the purchasing process that benefit e-commerce customers, stationary stores, as well as users of the ‘My Carrefour’ mobile application.
Michał Sacha, Marketing, Digital, IT, E-commerce and Financial Services DirectorThe cooperation between Żabka and Synerise is a true partnership.
Together we develop innovative tools for marketing automation and personalization. Synerise is characterized by openness, a pro-client attitude, creativity and a search for new paths to achieve business goals on many levels.
We chose Synerise as a partner for long term digital transformation with tremendous opportunities.
We started with online personalization (AI Search, product sets, recommendations), as well as creating a unified customer view with advanced behavioral analytics, on the basis of which we will use the advantages of omnichannel communication. The next elements on our common roadmap are offline real-time integration and a loyalty program. The first weeks of cooperation show that our choice of a partner for a long-term change was right
Synerise offers solutions that exceed the competition, especially in the field of AI.
Thanks to advanced data-gathering methods, we can effectively match communication to specific customers and focus on personalization, the foundation of all modern marketing strategies. Also, the tools allow for noticeable improvements on a site without the need for code-level interference. Working with Synerise means being ready for the future.
Synerise has greatly facilitated the collection and analysis of our data.
We understand the potential of our customers better, have more knowledge about what they need, and we know when and where to engage them. We have noticed a 10% increase in conversions from ads, a decrease of 25% in canceled reservations, and an increase of 87% in open rates YOY. With Synerise, we most value our good relationship and an unconventional approach to business.
Advanced personalization has become a key component of marketing strategies across all digital channels.
Synerise was able to offer us a value proposition, with a full range of options on one platform. Experienced technical support that was offered through initial implementation has continued as we ramp up and bring on board a wider range of the available technologies, and we are looking forward to exploring, testing and honing our marketing messages in partnership in the year ahead.
In the extremely complex IT environment where we work, quick implementation of new solutions is not easy.
We are used to a reality in which creating scenarios and testing has always been very time consuming. Synerise has given us tools and support that allow us to flexibly launch and optimize new functionalities for our clients with minimal IT work.
We chose the Synerise platform because of the wide range of AI products used in eCommerce, with the possibility to extend to other channels.
We started with the implementation of AI recommendations. It went smoothly and took less than a month. In the first few weeks we achieved revenue uplift and average basket value on a satisfactory level. Synerise is fully committed to cooperation, open to feedback and improvements - full support and availability.
Synerise makes every effort to ensure that the product delivered to SKODA meets our expectations in terms of functionality, availability and efficiency.
We always meet with openness, ingenuity and a quick response to emerging questions. Customer service and technical support of the platform enhance our relationship. Our cooperation is recognized in partner category.
We focus very much on the satisfaction of our customers, so personalization of their experiences was exactly what we needed.
In the first months of our cooperation with Synerise, we decided to implement recommendations frames, AI search and push notifications, which resulted in great business performance: 21% CTR for recommendations, and +15% increase in average basket value. Sustainable development is crucial for us and we look forward to enjoying a true partnership with Synerise
We chose Synerise as a partner for long term digital transformation with tremendous opportunities.
We started with online personalization (AI Search, product sets, recommendations), as well as creating a unified customer view with advanced behavioral analytics, on the basis of which we will use the advantages of omnichannel communication. The next elements on our common roadmap are offline real-time integration and a loyalty program. The first weeks of cooperation show that our choice of a partner for a long-term change was right
We strive to make Orange the most successful telecommunications brand.
We want to show how we help to change the everyday lives of our customers. Synerise solutions successfully persuade our clients to use services from Orange and allow us to manage their experience while perfectly corresponding with our strategy.
Synerise AI algorithms allow us to learn the shopping preferences of our customers and on this basis to tailor our commercial offer to each of the recipients separately.
This translates into a number of conveniences in the purchasing process that benefit e-commerce customers, stationary stores, as well as users of the ‘My Carrefour’ mobile application.
Recommendations allow customers to find products that match their preferences and choose add-ons, and the AI Search engine makes it possible to display matching models faster and better.
Arkadiusz Kotula, E-commerce Manager