IT Support Specialist

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We successfully deliver an all-in-one tool - Synerise (YouTube link). An ever-evolving behavioral data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually. However, we don't limit ourselves solely to this solution. We're building BaseModel (website link) - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, that is another step on our path to create innovation in AI and demonstrate its potential for the business world.

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Having such great solutions, we are looking for a highly motivated IT Support Specialist to join our brave and brilliant Synerise Team. See if you fit our diverse and dynamic environment, where we constantly evolve together with the growth of our clients.

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You will support our Synerise team on a daily basis (using Jira and personal charm) on topics such as:

• ‍Microsoft 365 Administration and Support: Manage Teams, Outlook, SharePoint, and InTune.‍
• Azure AD (Entra ID): Handle user accounts, MFA, and group roles.‍
• Atlassian Tools: SupportJira, Jira Service Desk, and Confluence.‍
• Laptop Servicing: Oversee onboarding, offboarding, and maintenance.‍
• User Training and Documentation: Conduct training sessions and create documentation.‍
• Incident and Problem Management: Respond to incidents, perform root cause analysis, and collaborate on solutions.‍

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• At least 2 years in a similar support role,
• experience of working with macOS (with Apple laptops), in particular managing them remotely,
• good knowledge of Atlassian products,
• good knowledge of Microsoft365 digital workplace,
• the ability to work flexibly, being a self-responsible and success-committed person,
• motivation to develop yourself and acquire new knowledge,
• solving problem skills and client-facing skills,
• eagerness to visit our Warsaw office at least 2-3 times a week to support internal customers.

• Sense of humor.

• Chance to grow in both engineering and inter-personal aspects,
• have a significant impact on our IT support area and the opportunity to implement improvements,
• being a member of a team of people that focuses on relationships and a good  atmosphere,
• a chance to take part in building strategic and ambitious Big Data-related products used by international top clients from various fields,
• an opportunity to work in a fast-growing company in the field of AI and marketing automation,
• possibility to have a real impact on promoting and raising awareness of Synerise solutions among potential customers, business partners, and the industry community,
• freedom to act,
• flat structure with ample ownership opportunities.