Customer Success Specialist

We successfully deliver an all-in-one tool - Synerise (YouTube link). An ever-evolving behavioral data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually. However, we don't limit ourselves solely to this solution. We're building BaseModel (website link) - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, that is another step on our path to create innovation in AI and demonstrate AI's potential for the business.

Having such great solutions, we are looking for a highly motivated Customer Success Specialist to join our Customer Success&Implementation Team.

See if you fit our diverse and dynamic environment where we constantly evolve together with the growth of our partners and clients.

• Supporting customers in fully utilizing the platform's functionalities.
• Proposing new use cases based on customers' business goals.
• Configuring & optimising implemented Synerise solutions performance according to client needs & defined KPIs.
• Regularly conducting business review meetings.
• Analyzing data and KPIs to assess the effectiveness of implementations.
• Collaboration during the implementation and integrations of Synerise AI Solutions at clients companies.
• Collaboration with internal departments such as IT, Product, and Sales to resolve issues and implement new features. 
• Cooperation with the external clients in terms of daily communication and issue. support. 

• Knowledge of best practices in the field of Customer Success.
• Strong problem-solving skills and a proactive approach to customer needs.
• Ability to analyze data and metrics to measure customer success and identify areas for improvement.
• Excellent planning, organizational and execution skills.
• Familiarity with process automation tools & marketing automation platforms.  
• High motivation for self-development and a desire to acquire knowledge.  
• English at an advanced level (B2 level), both written and spoken.  
• Experience in working with tools from the area of marketing automation/digital marketing/Big Data.

• Success in increasing customer satisfaction and retention rates.
• Deep understanding of customer needs and the ability to translate them into concrete solutions.
• Experience with REST API and webhooks.
• Basic knowledge of JavaScript.
• Basic knowledge of Postman or similar software.
• Familiarity with big data concepts.

• An opportunity to work in a fast-growing company, in the field of marketing automation and Artificial Intelligence.  
• Membership in a 20+ people Customer Success & Implementation Department that focuses on relationships and a good atmosphere in the team.  
• The opportunity for professional development in various career paths (data analysis, project management, integration etc.). 
• The possibility to work with the biggest international clients on the market.  
• Integration events where we focus on the atmosphere and relations between people.  
• Daily adrenaline rushes and much, much more.