Case studies

How enterprises use Synerise to turn behavioral data into revenue, retention and personalized experiences.

14 case studies

How Empik Builds Competitive Advantage Through Advanced Data Analytics and Artificial Intelligence — For years, the Empik Group has been building its competitive edge in the retail and e-commerce market based on data analytics and artificial intelligence technologies. Developing competencies in personalization and integrating data from multiple sales channels have enabled the company to create unique shopping experiences for over 11 million customers. A key stage in this trans
NIKE Chile x Synerise — +30% Sales Growth and Real-Time Operational Efficiency through AI-Powered Personalization Challenges Personalize every first-party customer interaction at scaleAutomate abandoned cart recovery and product substitutionIntegrate multiple communication layers (Email, WhatsApp, On-Site Popups)Support hybrid customer scenarios, including international users purchasing remotely Results +30% increase in sales per ticket+26% growth in orders+30% growth in demand>2.5% conversion on WhatsApp campaig
Seamless Customer Journeys: How Orange Unlocked Omnichannel Potential with Synerise — Discover how Orange Polska & Synerise Transform Customer Journeys with collaborative efforts to prioritize a seamless customer experience, blend in-store and online interactions effectively, and leverage stores to encourage app downloads. We address the challenge of connecting different purchase process stages and introducing advanced solutions to enable a smooth transition from in-store to online. Orange's innovation showcases the flexibility and potential of automation and analytics in delive
BNP Paribas is the industry’s first Polish bank to adopt BaseModel.ai — BNP Paribas is the industry’s first Polish bank to adopt BaseModel.ai, a pioneering artificial intelligence solution in the banking sector.Download Case Study BaseModel + BNP Paribas Bank BNP Paribas is the first bank in Poland to have implemented BaseModel.ai, a proprietary artificial intelligence technology from Synerise, one of the world’s most advanced and award-winning AI and big data powerhouses. Ba
Orange - digital channels optimization — Synerise supports Orange in building a better customer experience and growth in e-commerce. Download Case Study Client Orange Polska is one of the big four Polish telecoms. In total, the operator supports over 20 million accounts, including over 15 million active SIM cards. OPL is the first network in Poland to test 5G technology and the Internet of Things on a large scale. They focus on offering unified services from both the mobile world and fixed-line functionalities. Challenges 1. Buil
Minimalism grows e-commerce by creating engaging and compelling experiences — With Synerise’s help, Minimalism implemented complex business scenarios that significantly improved the customer experience throughout the shopping process, from the initial website visit to finding an item that matched the customer’s expectations to make the final purchase and further customer activation.Download Case Study Client Minimalism is a Spanish brand producing sustainable clothing and acc
Marketing Investment Group personalizes customer experience — Marketing Investment Group is unleashing the potential of the Synerise platform to personalize experiences for millions of customers in over 10 countries in Central and Eastern Europe.Download Case Study Client Marketing Investment Group (MIG) has been rapidly expanding its presence in the footwear and apparel markets in Central and Eastern Europe for more than 30 years now. It operates a chain of more than 450 sto
Las Tijeras Mágicas - Boosting sales with AI — Our client experienced a remarkable 10% sales growth after switching to Synerise and implementing our AI Recommendations.Download Case Study Client Las Tijeras Mágicas was founded in 2006 as a family business specialising in the supply of high quality sewing, knitting and crochet materials. Over the years it has become a leading player in the Spanish knitting and crochet market, working with over 150 brands. While still growing i
MODIVO experienced a remarkable increase in sales after using our AI solution to implement more precise AI Recommendations — This case study is a great example of how data-driven marketing and AI tools like our BaseModel.AI can drive business results. Discover how MODIVO leveraged Synerise BaseModel.AI to transform their marketing campaigns, achieving better personalization and boosting their performance metrics. This case study explores the journey from goals and expectations
Enhancing Omnichannel Strategy with Synerise AI at Empik — Empik has enhanced its shopping experience by integrating Synerise’s AI-driven platform, creating a seamless transition between online and offline channels. This collaboration has significantly improved personalization and real-time product recommendations, boosting customer satisfaction and driving sales. Client Empik Group, a leading omnichannel retailer in Poland with more than 350 physical stores and a TOP4 e-com
Boosting mobile app engagement with in-app gamification - Orange Memory Game success story — Orange Poland faced the challenge of retaining and engaging users within their mobile app. The solution? A Memory Card Game that showcased their products and kept users coming back for more. With the Synerise Mobile SDK and in-app feature, Orange integrated the game seamlessly, seeing impressive results: over 110,000 players and over 253,000 game completions in just two weeks! Client
Driving Holiday Engagement: Empik’s Advent Calendar with Synerise — Discover how Empik leveraged Synerise to create an engaging Advent Calendar campaign, combining online and offline experiences, driving app usage, and introducing gamified mechanics to increase customer frequency. The initiative demonstrates how automation and advanced orchestration can deliver a smooth, rewarding experience across channels. Client Empik is one of Poland’s leading retail and e-commerce brand
The client’s optimal purchasing path - cooperation between eobuwie.pl and Synerise — Accurate prediction of trends for the retail industry, quick implementation of innovative solutions and precision in constructing unusual purchasing experiences allowed eobuwie.pl to gain the trust of their customers on a global scale.Download Case Study Client Eobuwie.pl is a leader in the online sales of footwear, handbags and accessories in Central and Eastern Europe. For years, it has be
How Taniaksiążka.pl strengthened customer relations during Black Week