Continuous Reliability

Synerise AI-driven Ecosystem relies heavily on Microsoft Azure as a cloud hosting environment that provides best in class availability and reliability, enabling us to build a highly available business platform.

Our cooperation with Microsoft provides us tools to create a scalable and fully redundant platform that grows to meet our partners increasing business goals.

Microsoft Azure is a trusted Cloud services provider with the widest compliance certifications:  
PCI DSS Certification​ 
ISO 27001:2013 
ISO 27017:2015 
ISO 27018:2014 
ISO 20000-1:2011 
ISO 9001:2015 
ANSI/TIA-942 Rated 4 Certification​ 
CSA STAR Certification​

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Availability & Continuity

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We maintain comprehensive Business Continuity (BC) and Disaster Recovery (DR) programs to be able to guarantee the best possible availability to our Partners. 

Key details behind our DR/BC: 

  • All platform elements run in multiple replicas which lets us roll updates and provide resiliency at the same time.
  • The Customer Data and all corresponding events are replicated in 3 separate copies to provide fault tolerance.
  • Our services are currently based in two Microsoft Azure locations: East Europe and Europe North, so that our services are resilient to potential incidents.
  • These processes are governed by our Management Board with the active involvement of the key Leaders across the company.
  • All data is backed up on a daily basis and stored for at least 30 days in a separate Azure location.
  • Backups are tested all the time as a part of the backup process so that we always have a working backup guaranteed.

Real-time Platform Status and Public Roadmap & Changelog 
 

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We provide our partners with real-time platform status updates through our Status Page. This tool contains live information about the status of every element of our platform so that all our partners are informed whenever the unexpected happens. 
  
We are also committed to providing visibility into our past and planned platform changes at: Synerise Roadmap & Synerise Changelog

Questions?

Feel free to write to us. We will gladly clarify all doubts regarding our platform reliability.

Contact us